Effective Date: August 19, 2026

At Kayla Feather Farm, we want every customer to have a positive experience when purchasing our poultry, eggs, feed, and farm products. Because some of our products are live animals or perishable items, certain returns and refunds are subject to specific conditions.

1. Live Poultry

For the health and safety of our birds, we generally do not accept returns of live poultry after delivery.

If your chicks, pullets, or other live birds arrive deceased, injured, or in poor condition, please contact us as soon as possible after delivery. We may request clear photographs, videos, shipping information, and other details to evaluate the situation.

Eligible claims may qualify for a replacement, store credit, or refund at Kayla Feather Farm’s discretion.

2. Fertile and Hatching Eggs

Fertile and hatching eggs are carefully selected and packaged before shipment. Because eggs are fragile and hatch rates can be affected by handling, temperature, incubation conditions, and transportation, we cannot guarantee a specific hatch rate.

If eggs arrive visibly cracked, broken, or damaged, please contact us promptly with photographs of the package and affected eggs. We will review the claim and determine the appropriate resolution.

3. Feed and Farm Supplies

Unopened and unused feed or farm supplies may be eligible for return if you contact us within 7 days of delivery.

Returned products must be in their original condition and packaging. Customers may be responsible for return shipping costs unless the item was received incorrectly or damaged due to an error on our part.

For opened, used, contaminated, or expired feed products, returns may not be accepted.

4. Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If you receive the wrong product, a damaged item, or an incomplete order, contact us as soon as possible.

Please provide:

  • Your order number
  • Your name and contact information
  • A description of the issue
  • Clear photographs or videos when applicable

We will review the information and work with you to find an appropriate solution.

5. Non-Returnable Items

Due to health, safety, and biosecurity considerations, the following items are generally non-returnable:

  • Live poultry after delivery
  • Fertile and hatching eggs
  • Opened or used feed
  • Perishable farm products
  • Items that have been used, contaminated, or damaged after delivery

6. Refunds

Once your refund request has been reviewed and approved, we will process the refund using the applicable payment method.

Refund processing times may vary depending on your payment provider or financial institution. Shipping charges may be non-refundable unless the return or refund is the result of an error made by Kayla Feather Farm.

7. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible. We will try to accommodate cancellation requests before an order has been prepared or shipped.

Once an order has been shipped, cancellation may no longer be possible.

8. Customer Responsibility

Customers are responsible for providing accurate shipping information and being available to receive live poultry and other time-sensitive products when required.

Refunds or replacements may not be available when an issue results from incorrect delivery information, failure to receive the shipment, improper care, or conditions outside Kayla Feather Farm’s control.

9. How to Request a Refund or Return

To request a return, refund, replacement, or order adjustment, please contact Kayla Feather Farm with your order details and a clear explanation of the issue.

Our team will review each request individually and communicate the available options.

10. Policy Changes

Kayla Feather Farm reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about our Return & Refund Policy or need assistance with an order, please contact Kayla Feather Farm through the contact information provided on our website.

Thank you for choosing Kayla Feather Farm. We appreciate your trust and support of our farm.